In the 20-year history of this blog, I do not believe I have ever recognized a company for superior customer service. Today, I would like to talk about my experience with Kite Optics. About a year ago, I decided to purchase a new pair of binoculars for use at the River House. I already owned a Canon 12×36 Image Stabilized binocular, which I bought more than a decade ago for use in the field (weight was an important consideration). The Kite Optics 14×50 APC Stabilized unit that I purchased offered more magnification and better low-light performance at the expense of being heavier. Weight was not a consideration since I intended to use it exclusively from within the house to observe the river critters that visit so frequently. From the day it arrived, I have enjoyed this glass immensely. The optical and stabilization performance are superb. When Jeanine and I returned from New Zealand I noticed that the stabilization did not seem to be working. The unit has built in rechargeable batteries so I assumed that after a year of use they finally needed charging and gave it a full over night charge. The next day, the image stabilization still did not work. I then asked Nico, who was house sitting for us while we were away, if anything traumatic had happened to the binoculars. He assured me they had been used with care. I then noticed that the alignment mark on the power switch did not seem to be properly registered to the ON-OFF symbols on the body. At this point, I contacted RSD Outdoor, the exclusive US distributor of Kite Optics and explained the situation. I was asked to return the binoculars for examination. A few days later, I received confirmation that they had received the binoculars and that they would be sending me a brand new replacement. Bear in mind that I paid close to $2,000 for this unit. No muss, no fuss, just a commitment to get me operational again. Based on this experience and the performance of the product, I can give Kite Optics and RSD Outdoor Inc. my highest endorsement.